Privacy policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use 21metrics.

Last updated: July 2, 2025

Information we collect

Account information: When you create an account, we collect your email address and any profile information you provide.

Usage data: We collect information about how you use our platform, including pages visited, features used, and time spent on the platform.

Technical data: We automatically collect technical information such as your IP address, browser type, device information, and operating system.

Communication data: When you contact us, we collect the information you provide in your communications.

How we use your information

Provide and improve our services: We use your information to operate, maintain, and enhance our platform.

Communication: We may send you important updates about our services, security alerts, and promotional content (which you can opt out of).

Analytics: We analyze usage patterns to improve user experience and develop new features.

Legal compliance: We may use your information to comply with legal obligations and protect our rights.

Information sharing

We do not sell, trade, or rent your personal information to third parties.

Service providers: We may share information with trusted service providers who help us operate our platform (e.g., hosting, analytics).

Legal requirements: We may disclose information when required by law or to protect our rights and safety.

Business transfers: In the event of a merger or acquisition, your information may be transferred as part of the transaction.

Data security

We implement industry-standard security measures to protect your information.

All data transmission is encrypted using HTTPS/TLS protocols.

We regularly review and update our security practices.

We limit access to your personal information to authorized personnel only.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Data retention

We retain your personal information for as long as your account is active or as needed to provide services.

We may retain certain information for legitimate business purposes or legal compliance.

You can request deletion of your account and associated data by contacting us.

Some information may be retained in our backup systems for a limited time after deletion.

Your rights

Access: You can request access to the personal information we hold about you.

Correction: You can request correction of inaccurate or incomplete information.

Deletion: You can request deletion of your personal information, subject to legal requirements.

Portability: You can request a copy of your data in a portable format.

Opt-out: You can opt out of promotional communications at any time.

Contact us

If you have any questions about this privacy policy or how we handle your data, please don't hesitate to contact us.

Email: privacy@21metrics.com